Mozy hits out at whitewashing online backup rivals
EMC-backed firm claims end users are being caught out by hidden data upload limits.
By Caroline Donnelly,
Online backup provider Mozy claims end users are risking their data by failing to hold out thorough background checks on cloud storage firms.
EMC-backed Mozy provides backup services for consumers, large enterprises and SMBs.
Speaking to IT Pro, Claire Galbois-Alcaix, senior marketing manager at Mozy, said it is common for online backup users to get caught out by hidden data upload limits.
“If users have a certain quantity of information they have to back up, they must comprehend it is feasible to upload [it] over the timeframe they wish,” she said.
Good customer experience relies on having the ability to benefit from the service you’re procuring.
“Users do not want to be procuring an answer that says to provide them the chance to backup quite a lot of data, when there’s actually a quota related to that service.”
Users often assume their data may be automatically encrypted, and stored inside the same country they’re in, which isn’t always the case, explained Galbois-Alcaix.
“You need to look very carefully on the information on [the provider's] website otherwise you should ask them directly or join a user forum,” she added.
“It’s tough, however is worth doing all your homework because good customer experience is determined by with the ability to benefit from the service you’re buying.”
As reported by IT Pro last week, fellow online backup provider Carbonite incurred the wrath of the Advertising Standards Authority (ASA) who described its offer of “unlimited” backup as misleading.
Galbois-Alcaix said cases like this highlight why it’s so important for end users to check the claims of cloud providers. Here’s very true in relation to retrieving their data, should disaster strike.
“Good vendors gives you loads of the right way to access your data. Let’s say, online via a safe internet connection or they’re going to offer to send it back to you on an encrypted hard disk,” she said.
“You wouldn’t choose a distinctive vendor in the event that they can’t guarantee [to] get your data back…but sometimes here is the very last thing they check.”